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Call today: 323-463-4889

Hospital Policies

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Appointments


Our practice operates on an appointment basis only. To allow ample time for all patients and surgical procedures we ask that you be prompt for your appointment and call us if you can not make your appointment.

Emergency cases shall always receive top priority, which is why occasional appointment delay is inevitable. Please realize that we make a sincere attempt to see each client on time.

Drop Off Appointment


For your convenience, "drop-off" appointments are also available. A drop off means you bring your pet between 8:00 am and 9:30 am so our doctors can examine your pet in between appointments or at the time purposely reserved for admitted patients. We ask that you call us at around 3:00 pm to check if your pet is ready for pick up. When you come to pick up your pet, the doctor will go over his or her diagnosis with you.

Patient Arrival Policy


Upon arrival please check and sign in with our Client Service Representatives before finding a seat.
For everyone's protection, all dogs MUST be on a leash or in a carrier while in our waiting room. All cats MUST be in an appropriate cat carrier or on a leash.

Payments 


We require payment in full at the time services are rendered. For your convenience, we accept all major credit and debit cards, cash, and Care Credit. Hospitalization and major procedures may require a deposit.